OSKAR Coaching Model: Solution-Focused Stages, Questions & Example
OSKAR is a solution-focused model: instead of analysing the problem, it builds on what already works. Its signature is the scaling question — placing the client on a 0–10 scale and exploring what is already true at that number and what one point higher would look like.
Origin: Created by Paul Z. Jackson and Mark McKergow (The Solutions Focus, 2002) as a solution-focused framework for coaching and organisational change.
OSKAR at a glance — Outcome, Scale, Know-how, Affirm, Review
- 1Outcome: Establish the preferred future — what the client wants, not what they want to get rid of.
- 2Scaling: Locate the client on a 0–10 scale and mine the number for evidence of progress and resources.
- 3Know-how: Surface skills, resources and past successes — the client's own know-how and other people's.
- 4Affirm & Action: Acknowledge what is working, then agree small, concrete next steps.
- 5Review: At the next session: what is better, what worked, what next.
The OSKAR stages, with questions
Outcome
Establish the preferred future — what the client wants, not what they want to get rid of.
- “What do you want instead?”
- “Suppose the problem disappeared tonight: what would you notice tomorrow morning?”
- “What would others see you doing differently?”
Scaling
Locate the client on a 0–10 scale and mine the number for evidence of progress and resources.
- “On a scale of 0 to 10, where are you now?”
- “What are you already doing that puts you at that number and not lower?”
- “What would one point higher look like?”
Know-how
Surface skills, resources and past successes — the client's own know-how and other people's.
- “When has this gone even slightly better? What did you do?”
- “Who else could help, and how?”
- “What do you know about yourself that helps here?”
Affirm & Action
Acknowledge what is working, then agree small, concrete next steps.
- “What I notice you already do well is… — what do you make of that?”
- “What is the smallest step that would move you up the scale?”
- “What will you do this week?”
Review
At the next session: what is better, what worked, what next.
- “What is better since we last spoke?”
- “What did you do that made it better?”
- “Where are you on the scale now?”
When to use OSKAR — and when not to
Use it when
- • Clients stuck in problem-talk who need momentum
- • Brief coaching: a few sessions, visible progress
- • Team and organisational coaching where strengths and small steps matter
Set it aside when
- • The client needs space to process loss or strong emotion before looking forward
- • The 'problem' is a safety or ethical issue that must be addressed directly
Example: OSKAR in a coaching conversation
OSKAR model FAQ
What does OSKAR stand for?+
Outcome, Scaling, Know-how, Affirm & Action, Review — a solution-focused coaching model by Jackson and McKergow.
What is a scaling question in coaching?+
A question that asks the client to rate their situation on a 0–10 scale, then explores what already puts them at that number and what one point higher would look like. It turns vague feelings into concrete, actionable detail.
OSKAR vs OSCAR: are they the same?+
No. OSKAR (Jackson & McKergow) is solution-focused and built on scaling. OSCAR (Whittleworth & Gilbert) — Outcome, Situation, Choices, Actions, Review — is a GROW-derived model for manager-coaches.
Related models and guides
- OSCAR coaching model — Outcome, Situation, Choices & Consequences, Actions, Review
- Solution-Focused coaching model — Solution-Focused Brief Coaching
- GROW coaching model — Goal, Reality, Options, Will
- All coaching models compared
- The 8 ICF Core Competencies
- Coaching questions library
Stages and questions are a map for the coach, not a script for the client — ICF assesses the competencies, not the model.
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