Listens Actively5 min
Reflective Listening
Practice reflecting back what the client says in your own words to show you truly heard them.
Example
Client says: 'I keep taking on more work because I'm afraid they'll think I'm not committed'
✓Effective
'So there's a fear that saying no would be seen as lack of commitment. Is that right?'
✗Less Effective
'You should set better boundaries.'
Why? Reflecting shows you heard them AND helps them hear their own thoughts from a new angle.
Tips for This Exercise
- 1Start with 'What I'm hearing is...' or 'So...' to signal reflection
- 2Use their key words but paraphrase — don't parrot
- 3End with 'Is that right?' to check your understanding
- 4Listen for values and beliefs, not just facts
Ready to Practice?
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